We have had our Sundance Spa since 2008. Other than turning it off to drain it, it has run 24/7 since we got it. We have only had to call for service twice in almost 10 years and the service we got was outstanding! They are a very professional team that go beyond just fixing the problem you reported - they troubleshoot for any problems that may arise in the near future as well. We have been so impressed with them that we recommended them to our friends, who ended up purchasing from Sundance (after researching other company's). Thanks for the great Spa and great service!- Maureen Boni
So far so awesome! Brian was great when we first came into the showroom. No pressure, took his time asking good questions to help figure out our tub. Search a few other companies but decided this was the best place to go and the prices were competitive. No surprise they have such high reviews. Install went very smooth and they were very patient and work with our schedule. And the tub is amazing! Powerful jets, great look and comfortable. Feel very comfortable that they will help us if we ever have any questions.- James Clarkson
We had an amazing experience with all of the team at Sundance, they offered competitive pricing and a great warranty. Installation went smoothly and everything happened on the date and time agreed on. We have been enjoying our wonderful spa every day since. I would highly recommend this product to anyone interested in purchasing a hot tub.- franosborne
We bought our first tub about 7 years ago from one of Sundance's competitors, located in Oakville.- Richard Henson
I started buying my chemicals at Sundance in Burlington primarily because they were closer to my home, but soon found they were outstanding at service ... testing my water, offering advice and guidance when I needed repairs ... help that I wasn't getting from the other guys.
When that old tub sprung a leak, I got more advice about how to find the leak before I spent money on a new one, to the point where my wife was saying "they don't want to sell us a tub, maybe somebody else will".
In any case, when I concluded the old tub was not repairable, there was no question where we were going for the replacement. We are delighted with the new tub.
Before you buy a tub elsewhere, you MUST come talk with these guys.
Just had my first Sundance hot tub installed today and I am beyond thrilled. This was my second hot tub but the service went far beyond my expectations based on my previous one. From the showroom to installation was It was unbelievably easy and professional! Robert was an amazing salesman with no pressure and completely knowledgeable on all aspects. He was such a pleasure to deal with.- Jeannie Marrin
Mike and his team were fabulous with their installation and even survived battling with a bees nest in my old tub! They went far beyond what was expected of them and I very much appreciated all their hard work.
In all- I could not recommend them any higher! Thanks guys!
I moved into a home that had a hot tub and although it is not a Sundance Spa, the people at the Oakville store have been more then helpful in advising me how to maintain and enjoy the tub. Any hot tub I get in the future will definitely be from this store.- Frank Galea
Just wanted to add that I now have a Sundance Hot Tub. The one we got with the house was leaking a lot and we decided to replace it. We went with Sundance because their staff were always so helpful even though the tub we inherited was not a Sundance. We are so glad we did because again everyone was so helpful. Chris was our salesperson and Bill and his service crew, Mark, Ryan and Andy all did an excellent job, were all conscientious and more then patient with our questions. Even the other sales people, Brian in particular, were very helpful when we had questions. We are very impressed by the quality of the entire staff.
We purchased a Sundance Optima after working with Sandy at the Spa store in Oakville. We wet tested a number of different brands and decided on Sundance and the Optima due to the superior product feel, experience and customer service. The delivery team showed up as scheduled and were friendly and efficient. Their aftercare service has been great - we needed additional details for installation in our deck and they went above and beyond to provide us with the specifications. We have been using our spa for a few months now and enjoy it almost every day! Great way to relax after a long day!- Matthew Robson
I was recently in the Mississauga store and was delighted to find out that Sundance Spa will be opening a new store in Vaughan. I have owned a Sundance Spa for the past 18 years. My first spa lasted almost 16 years so of course when it was time to replace it I bought another Sundance Spa. Their service and expertise have always been top notch. I'm so glad there will be a store closer to home.- Joyce Hagarty
We purchased our Optima 8 month ago- May 2015 and could not be happier. The quality of the tub in terms of comfort, relaxation, jet pressure & position is fantastic. The sales & service team at The Sundance Store in Mississauga is exceptional. The Sundance staff are all very knowledgeable, helpful and take the time to educate. The Sundance team makes the transition to hot tub ownership easy and enjoyable. If you are in the market for a hot tub look no further and get a Sundance, you will not be disappointed.- Ryan & Dani Jordeczka
We purchased our sun dance hot tub in Sept 2015. We have been extremely pleased with our purchase. All of the staff involve from the sales people in the store to the delivery guys who set it up have been very helpful and friendly throughout the process. At any point we can pop into the store and get assistance with any questions we have. We have been in the tub almost everyday. It definitely reduces stress and back tension associated with our jobs. The maintenance is also very easy with these tubs. We've never had any problems with scum or smelly water. We shopped around for months before we decided on Sundance. We have been very pleased with our spa and would highly recommend this to anyone looking for a quality product.- avrakela