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The Sundance Spa Store Advantage - Part 2

Who you buy your Hot Tub from can be just as important in the long term as the brand of Hot Tub you purchase. By opting to use a distinguished, well known dealership such as The Sundance Spa Store, you are choosing to work with a business that has an unrivaled reputation for excellence in customer care, service & support.

Over the next few weeks, we will highlight some of the important differences that sets The Sundance Spa Stores apart from the average pool and hot tub companies. (You can read Part 1 Here).

A Hot Tub is an asset that will be in your backyard for a very long time. Your new Hot Tub is a machine that is located outside, is filled with water and which runs year 'round, having to deal with all that our harsh winter weather throws at it. With that in mind, You need to know that it will be serviced and looked after by people who know exactly what they are doing. As a Sundance Spas dealer since 2003, we have 14 years of exceptional customer service behind us.

Sundance Spa hot tub spas service Burlington, Oakville, Mississauga and St. Catharines 1






When purchasing a Hot Tub, it is very important to get an understanding of the warranty that comes with your purchase. You should be aware of exactly what is covered under warranty and for how long. Along with this information, you need to find out how the warranty process works and who actually provides the repair work for your Hot Tub.

Most big box stores, online providers and even many local Hot Tub stores do not have their own service department or carry replacement parts for the Hot Tubs they sell. Often times Service work is contracted out to a third party, which can make the process of getting your Hot Tub repaired time consuming, costly and frustrating.

At The Sundance Spa Store, all warranty and service work is carried out by our own In-House team of factory trained technicians. We strive to provide outstanding customer service, which can be seen by the fact that we have won Sundance Spas Exceptional Customer Service Award every year that we have been in business!

Having our own In-House technicians means we are able to quickly respond to any issue that arises with your Sundance Hot Tub. We keep a full range of Sundance parts on hand so their is no waiting around while the third party repair company orders in generic parts to carry out your repair.  

Our team is vastly experienced in dealing with Hot Tub repairs. With over 20 years experience servicing Sundance Spas, our Head Technician, Mark Nicol, has seen just about everything over the years, and knows our tubs inside out!

Ryan Woolley has over 10 years experience as a Hot Tub technician, and Bill Elliot brings over 20 years of leadership experience in the industry to his position as co-owner and service department manager. That's means we have over 50 years combined experience and expertise to offer our customers!

With stores in Burlington (Millcroft Plaza), Mississauga (Heartlands District), Oakville(Iroquois Ridge) & St. Catharines (Bunting Road), The Sundance Spa Store offers repair & maintenance on all Sundance Spa Hot Tubs. Our service area includes (but is not limited to) Burlington, Mississauga, Oakville, St. Catharines, Milton, Carlisle, Brampton, Vaughan, Barrie, Port Credit, Etobicoke, Toronto & Niagara Falls.

Our stores are open year 'round unlike many pool & Hot Tub stores that either close for the winter, or have very limited operating hours. Such limited hours are very inconvenient, and it greatly impacts your ability to get the repair service you need during a critically important time of year. You don't want to be kept waiting for a service technician when the temperature of your Hot Tub's water is plummeting!

The Warranty that Sundance Spas provides on their Hot Tubs is second to none in the industry, and the warranty work is carried out by our friendly, knowledgeable Service Department, who know how to get the job done efficiently and effectively.

At The Sundance Spa Store, We choose not to charge a "Call Out" fee for any warranty work we undertake, and the warranty on your Sundance Spas Hot Tub is not Pro-Rated so you can leave the work to us, relax, and enjoy years of worry free Sundance Spas Hot Tub Ownership. 

If you are already a Sundance Spa owner, click here to request any service you require and we will get in touch with you to arrange a Service Call.

Check back next week for more on the many advantages of purchasing a Hot Tub through The Sundance Spa Store. Feel free to visit one of our showrooms (Burlington, Mississauga, Oakville & St. Catharines) for more information on Hot Tubs by Sundance Spas, and the award winning customer service that we offer!