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The Sundance Spa Store Advantage - Part 1

Who you buy your hot tub from can be just as important long term as the brand you choose. By choosing a reputable dealership such as The Sundance Spa Store, you are choosing to work with a company with an unmatched reputation for excellence in customer care, service & support.

A Hot Tub is an investment that will be in your backyard for years to come - You need to know that it will be serviced and looked after by people who know what they are doing. As a Sundance Spas dealer since we opened in 2003, we have 14 years of exceptional customer service behind us!

Over the next few weeks, we will highlight some of the important differences that sets The Sundance Spa Stores apart from the average pool and hot tub companies.

Sundance Spa hot tub spas service Burlington, Oakville, Mississauga and St. Catharines 1

Hot Tub Delivery is an often overlooked part of the Hot Tub buying process. You have picked the Hot Tub you like, but how will this 700-900LB item make its way in to your backyard? Driveway drop off, which is the standard delivery practice of online sellers, big box stores stores and even many local Hot Tub companies, is incredibly inconvenient. Once the Hot Tub is dropped in your driveway, how do you get it into your backyard? Call a dozen friends up and spend hours shuffling it into place? Pay hundreds of additional dollars to hire a moving crew? It sounds like a lot of stress - the very thing you chose to purchase a Hot Tub to avoid!

With stores in Burlington (Millcroft Plaza), Mississauga (Heartlands District), Oakville(Iroquois Ridge), St. Catharines (Bunting Road) & Vaughan (Vaughan Mills), The Sundance Spa Store offers full backyard delivery and set up, carried out by our own In-House Delivery Team.

The Sundance Spa Store's aim to make Hot Tub ownership a breeze. From helping you select the Sundance Model that is perfect for you, to care-free delivery and set up, to quality service for the duration of your ownership, we want you to have an amazing experience. A Hot Tub is a rewarding and exciting purchase, and should feel that way!

Delivery and set up of your new Sundance Hot Tub is very important - Too important for us to contract it out to a third party, as many stores do. Third party deliveries are often just curb side drop offs, so you have to get the Hot Tub into position yourselves. Dry drops like this also mean that you are left to attach covers and cover lifters yourself, as well as assembling any steps and accessories you might have ordered.

Dry drop deliveries also mean the Hot Tub is not filled or inspected before the delivery guys rush off to their next job. The Sundance Spa Store's full service delivery means that the Hot Tub is positioned exactly where you want it, all accessories are professionally installed, the Hot Tub is filled (as long as you have a thawed out hose available!) so that you or your electrician can then power up the Hot Tub.

Now that the Hot Tub is up and running, our team  will take the time to give you the Sundance 101 Hot Tub Orientation. This includes adding the first chemicals to your Hot Tub Water, and giving you an overview of how to operate and maintain your Hot Tub and how to keep the water crystal clear (a laminated instruction sheet is left with you for future reference).

Our team will leave your backyard in the condition it was in before they arrived, ensuring all packaging material and garbage is removed - The only evidence of us having been there will be the beautiful new Sundance Hot Tub! 

Once your Sundance Hot Tub has been installed, Our In-Store team will register your Hot Tub warranty with Sundance Spas, so you have no paperwork hassles to worry about - We take care of everything for you. Our 4 stores (Burlington, Mississauga, Oakville & St. Catharines) are open all year around to provide water care tips and maintenance assistance throughout the year (unlike many pool and spa companies who have very limited winter hours). We are here to help you get the most out of your new Sundance Hot Tub, and make Hot Tub ownership a joy, not another chore.

Sundance Spa hot tub spas service Burlington, Oakville, Mississauga and St. Catharines 2

Deliveries are available in (but not limited to) Burlington, Mississauga, Oakville, St. Catharines, Milton, Carlisle, Brampton, Vaughan, Barrie, Port Credit, Etobicoke, Toronto & Niagara Falls. We offer full Sundance Spas service to all of the G.T.A. & Niagara Regions. Contact us for more information.

Check back next week for more on the advantage of purchasing a Hot Tub through one of The Sundance Spa Stores. Feel free to visit one of our showrooms for more information on Sundance Spas, and the award winning customer service that we offer!